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The systems for improving our services are based on the
following points:
 Assistance and aid aimed at the private individual and their
needs.
Revision and redesigning of the processes and functions of the
services.
The promotion of multi-disciplinary, integrated, coordinated
work in order to give continuity to services.
Systematic evaluation of the actions and their results.
The assumption of risks in the design and implementation of
new services.
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